Frequently Asked Questions
Everything you need to know about shopping with Seabra Foods
How do you ensure the freshness of perishable goods during shipping?
We use specialized insulated packaging and cold packs for all temperature-sensitive items. Orders containing perishables are shipped via expedited methods to ensure they arrive at your door in peak condition.
What is your return policy for grocery items?
Due to the nature of food products, we cannot accept returns on perishable items. However, if a product arrives damaged or expired, please contact our customer service within 24 hours for a full refund or replacement.
Do you offer international shipping for specialty ethnic products?
Currently, we offer shipping across the continental United States. We are working on expanding our logistics to support international delivery for our shelf-stable specialty goods in the near future.
How can I track the status of my grocery delivery?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Are your imported products authentic?
Yes, we pride ourselves on sourcing directly from reputable suppliers in Portugal, Brazil, and other regions to ensure our customers receive 100% authentic ethnic flavors and brands.